Authorised CallHippo Reseller

Announcing Our New Partnership With CallHippo

We are so delighted to announce that Flexbox Digital has officially entered into a partnership with CallHippo. CallHippo offers a web-based virtual phone system for businesses to make and receive calls and text messages from any Internet-enabled device. With this announcement, Flexbox Digital becomes part of an exclusive group of partners and resellers who are authorised to sell CallHippo products.

Get to know our partner CallHippo

CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Providers. CallHippo allows businesses to buy instant local numbers from over 50+ countries around the world. With easy to use interface and robust backend architecture any business can setup their call center within less than 3 minutes.

CallHippo platform allows deployment of a flexible telephony network, wherever an internet connection is available. It gives you the ability to make & receive calls from any desktop, browser, or smartphone.

Set Up Your Phone System In 4 Easy Steps

A business phone system to meet your calling needs

Local Number – Buy local phone number from CallHippo for your business. CallHippo is one of the best service providers from whom you can get an Australian number and manage all your calls from a single platform.

Power Dialer – Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

Smart Call Forwarding – Smart Call Forwarding is a feature that enables users to forward any incoming calls to an alternate number.

Call Transfer – The call transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Queuing System – Empower your business with CallHippo’s innovative Call Queuing feature that allows you to customize the messages for the clients and let them know that their call is important to you and you will connect with them shortly.

Welcome Music & Message – Greet callers with a welcome message and promote your services while they wait to connect to an agent.

Post-Call Surveys – Understand how happy customers are with your support agents after the call and make adjustments accordingly

Call Center Analytics – Make data-backed decisions to improve your support team’s performance and enhance customer experience.

Number Portability – Port You Current Number To Callhippo

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Connect CallHippo with your business tool to improve Productivity

CallHippo now integrates with 100+ Business Apps. Make the most of your existing business applications by connecting them with the CallHippo platform. Experience seamless data synchronization, improved customer relations, increased support, and sales efficiency with CallHippo integration. Call directly from your Business apps, sync all cloud recordings, get real-time call status reports, and lots more.

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CallHippo Integrations

CallHippo Security Practices & Compliance

Security and Compliance are the top priorities for CallHippo. CallHippo is now HIPPA compliant, GDPR Compliance, PCI-Compliant, ISO Certification For Virtual Phone System. CallHippo is now an International Organization for Standardization (ISO) certified multi-layered secured cloud-based business phone system to ensure data security and customer privacy.

Callhippo Compliance Security

CallHippo Security Practices & Compliance

Easy to Use Virtual Phone System with World Class Support

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Get Phone Numbers In Minutes. Record Calls. Send & Receive SMS. Seamless connectivity between your customer relationship management (CRM) software and third-party applications. Virtual business phone system for your sales and support teams.

Zoho CRM Partner

How CRM Improves Customer Relationships and the Sales Process

What is CRM?

Customer Relationship Management (CRM) can be described in a variety of ways, depending on one’s goals. For some, it is a strategy for identifying, understanding, managing, and catering to their prospects’ and current customers’ business demands while for others, it is an approach that is used to manage customers in an efficient and effective manner. No matter the way you look at it, a CRM system can help a business strengthen and build long-term relationships with its customers in each of these ways.

What is CRM

Benefits of using a CRM systems

An excellent CRM system should be multi-faceted and offer a variety of services

Customer Data Access Without Interruptions – We recognise that timely responses and rapid solutions go a long way towards establishing a long-term relationship. As a result, your clients’ data is safely saved on a cloud-based platform, and your staff may communicate with them in real time from anywhere.

Bring inter-departmental Coordination – Another benefit of storing data on the cloud is that it may be shared across teams. You can create customer-centric tasks and assign them to the appropriate team members. This ensures that each salesperson has a defined job and clear objectives, that no one is left out or assigned the same set of chores, and that no sales opportunity is overlooked.

Streamline Different Processes – CRM has a wide range of capabilities that can help the sales team close more deals, assist the marketing team in acquiring more leads, and make it easier for support teams to handle tickets more quickly; all concurrently.

Proactively Participate in Customers’ Journey – CRM will assist you in setting milestones and reminding you of critical customer events. You can also gain insight into the customer’s preferences and needs, which will aid the sales staff in organising their plans for better and faster customer interactions. Overall, it has the potential to improve retention and reduce turnover.

Make Intelligent Decisions – When the sales team remembers the customer’s demands and responds immediately, they feel valued. CRM may help you get insights, predict future outcomes, make recommendations, and even advise next steps with customers based on previous interactions and data.

Zoho CRM Plus

Zoho CRM

From the initial ‘Hello’ through the deal-closing ‘Handshake,’ Zoho CRM is a sophisticated CRM software that provides your organisation with everything it needs. Zoho CRM may well be readily customised to fit your company’s demands, regardless of its size. It allows you to create and reorganise modules, add custom fields and sections, create new layouts, and even clone layouts, thanks to its user-friendly interface. You may also change the look of your homepage, adjust module views, build templates, and much more.

  • Zoho CRM, while also being scalable, allows you to automate all of your everyday processes, such as sending follow-up emails, updating records, and assigning tasks. Effortless communication can happen with your customers via email, phone, chat, and social media, and keep track of all your discussions in one place, thanks to the industry’s first multi-channel CRM.
  • Create workflows that automatically activate tasks based on preset parameters to increase your team’s productivity. A BLUEPRINT can also be designed to mandate the conditions under which your salespeople close deals.
  • Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle. By adding Zoho SalesIQ into your existing CRM, you extend your ability to connect with customers, and give your team the tools to support customers instantly, while keeping all interactions organized.
  • Go real-time with SalesSignals, which alerts you when your customers connect with your brand on any channel.
  • You may acquire a lot of vital information to build your business using Zoho CRM’s Analytics, which delivers sales performance data, trend analytics, pivot charts, and more.
  • To top it off, Zoho CRM includes an AI-powered sales assistant named Zia, who analyses your sales trends and assists you by recommending the optimum time to contact a customer, detecting anomalies in your sales processes, and generating forecasts based on your sales patterns.
  • Also, just in case you need to work while on the road, your CRM data is also accessible via a sophisticated Mobile Application. Make the most of your time by conducting a ‘Near Me’ search and using Remote Check-in, to keep track of your team’s activities. You can also add, amend, or remove records while offline, and your data will be instantly synced once you reconnect to the internet.

Overall, CRM can consolidate all data into a single area, making it easier for support, Human Resources, product, sales, and marketing teams to access it. CRM is a useful tool for saving time, staying organised, managing client interactions and data, and increasing sales for your company.

If you’re looking to get started with CRM system, Get in touch with us or try Zoho CRM for managing your sales, marketing & support in one platform. As Australia’s leading Zoho Authorised Partner, we offer implementation, integration, migration, and developing Zoho solutions across a range of industries.

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