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Flexbox Digital

Choose a plan that's right for you business

Ongoing Zoho support, optimisation, and integrations—so your systems run smoothly while you focus on growth.

Note: All plans come with a standard 4-hour SLA during business hours.
Automatic ticket will be assigned to the request, and resolution time will vary based on the nature of the request.
Unused hours will not be carried forward to the next month. 3 months minimum commitment. 30 days written notice to cancel after 3 months

Frequently Ask Questions 

Many of our customers have specific questions about our professional Zoho support services. Here are just a few of the frequently asked questions we hear Frequently. You may have more Questions for that Contact us for details.

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Our Zoho Managed Services provide ongoing support, optimisation, and maintenance of your Zoho applications. This includes customisation, workflow automation, integration support, troubleshooting, reporting, and continuous improvements to ensure your system runs efficiently.

Yes, we specialise in working with existing Zoho environments. Whether your system was implemented by another provider or in-house, we can review, optimise, and enhance it to improve performance and usability.

We support the full Zoho ecosystem, including Zoho CRM, Zoho Books, Zoho Inventory, Zoho Projects, Zoho Analytics, Zoho Desk, Zoho Creator, Zoho Sites, Zoho Commerce Website and Zoho One, along with third-party integrations.

Yes. Flexbox Digital provides ongoing monitoring, maintenance, troubleshooting, and optimisation for Zoho API integrations, including integrations with Shopify, WooCommerce, Xero, Stripe, custom systems, logistics platforms, and third-party applications.

Absolutely. We can audit, maintain, improve, and support existing Zoho integrations and workflows developed by other agencies, freelancers, or internal teams.

Yes. Our Zoho Managed Services include proactive monitoring of integration failures, sync issues, API limits, workflow errors, and automation breakdowns to minimise operational disruptions.

Our support team investigates the issue, identifies the root cause, and implements fixes as quickly as possible. Common causes include API changes, authentication/token expiry, field mapping changes, third-party updates, or workflow conflicts.

Once you choose a plan, we conduct a detailed system review, define priorities, and onboard your business into our support process. This ensures we align with your workflows and start delivering value quickly.

Yes, ongoing optimisation is a key part of our service. We continuously review your system to identify opportunities for automation, efficiency improvements, and better reporting.

We can support advanced requirements such as custom functions, API integrations, and Zoho Creator applications. These can be included within your plan or scoped separately depending on complexity.

Absolutely! At Flexbox Digital, we specialize in helping businesses choose the most suitable Zoho license based on your team’s size, business goals, and app requirements.

  • Which Zoho apps you actually need
    • Whether Zoho One, Zoho CRM Plus, or individual apps are more cost-effective
    • The number of users and their roles
    • Integration and automation needs
    Zoho Authorised Partner